FAQ
Do you provide dry cleaning services?
No. Instead of offering dry cleaning which contains toxic chemicals, we use a specialized "wet-cleaning" process or premium hand wash that can effectively clean certain dry-clean only items.
Our team has successfully processed many types of dry-clean only items, including silk, suits, wool coats, and formal dresses.
If you're interested, please send us pictures of your dry-clean only items via WhatsApp +6281138722211.
Do you offer sun-dry or hang-dry?
We provide indoor hang drying with a minimum turnaround time of two days.
For Per KG Services, there is an additional fee of Rp5,000/kg with a minimum of 2kg. Per Item Services, do not incur any additional fees for indoor hang drying.
Indoor hang dry ensures that your laundry is efficiently dried, regardless of the weather conditions and in a more sterile environment.
However, it does require more electricity to power the indoor drying room, hence the additional fee for Per KG services.
Do you offer pick-up and delivery?
Yes, we provide complimentary pick-up and delivery services for customers located within a 6km radius of our store.
Minimum 2 kg is required.
Please keep in mind that slots are limited.
What services do you offer?
We offer both Per KG and Per Pieces laundry services.
Per KG items are machine-washed and dried.
Per Pieces items are premium hand-washed and indoor air-dried for delicate and special care items this includes shoes and bags.
We do not offer alterations / repairs
including sewing or tailoring services.
Only front shoe sole repair.
Do you offer stain removal?
Yes, we offer premium stain removal services. While we strive for complete stain removal,
we cannot guarantee it.
Stain removal policy: you're charged 100% if the stain is completely removed, 50% if it's partially removed, and no charge if we can't remove it.
How do you operate as an eco-laundry?
Our detergent, fabric softener, laundry spray, cassava packaging, and cleaning products are plant-based 100% non-toxic, and biodegradable.
We carefully select items that are beneficial for both your laundry and the environment.